Privacy Policy

Last updated: May 2026

1. Who We Are

Protective Shield Pest Control is a pest management company based in Jordan, serving residential and commercial clients nationwide.

Business name: Protective Shield Pest Control (درع الحماية)
Website: protectiveshieldjo.com
Email: info@protectiveshieldjo.com
Phone: +962 7 9919 2677

2. Information We Collect

We collect information in the following ways:

a) Contact form submissions
When you fill in our contact or enquiry form, we collect your name, phone number, email address, and any message or details you provide. This information is used solely to respond to your enquiry.

b) WhatsApp communications
If you contact us via WhatsApp, the conversation is handled through WhatsApp's platform. We receive your phone number and any information you share in the chat. WhatsApp's own privacy policy applies to the data handled by their platform.

c) Website analytics (Google Analytics)
We use Google Analytics to understand how visitors use our website. This service may collect:

• Pages visited and time spent on each page
• General location (country/city level)
• Device type, browser, and operating system
• How you arrived at our site (search engine, direct, referral)

This data is anonymised and aggregated. We do not use it to identify individual users. Google Analytics uses cookies to collect this information. You can opt out via Google's opt-out tool.

d) Cookies
Our website uses cookies — small text files stored on your device — to enable analytics and improve site performance. By continuing to use our site, you consent to our use of cookies. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and booking requests
• Provide pest control services
• Communicate about appointments, follow-ups, and service updates
• Improve our website and understand visitor behaviour (via analytics)
• Comply with any legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Email Marketing

We may in the future offer an email newsletter or promotional communications. If we do, we will only send these to you if you have explicitly opted in. You will always have the option to unsubscribe at any time. We will update this policy when email marketing is introduced.

5. Data Retention

We retain contact form submissions and enquiry records for a reasonable period to manage our customer relationships and service history. If you would like your data removed, please contact us at info@protectiveshieldjo.com and we will delete it promptly.

6. Data Security

We take reasonable steps to protect the information we collect from unauthorised access, disclosure, or misuse. Our website uses HTTPS encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services

Our website uses the following third-party services that may process data on our behalf:

• Squarespace — website hosting and form handling
• Google Analytics — website traffic analysis
• WhatsApp (Meta) — customer communication
• Google Maps — location display on our contact page

Each of these services has its own privacy policy governing how they handle data. We encourage you to review them if you have concerns.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch: